Shipping policy
Last updated: August 2, 2026
Processing time
Orders are typically processed and shipped within 1–3 business days of purchase. During periods of high order volume (new set releases, promotions), processing may take longer.
Orders containing a pre-order item are held and shipped complete once every item in the order has arrived. Pre-order cancellations are governed by section 1.9 of our Return, Refund and Cancellation Policy.
Shipping carriers and services
We ship via Canada Post and other partner carriers. The carriers and services we use may change from time to time.
The shipping options available to you, their cost, and any delivery estimate are shown at checkout before you complete your purchase, and depend on your destination, the weight and size of your order, and the services available at the time. The options presented at checkout are the options that apply to your order.
Where we offer more than one service, they generally differ in speed and in the level of tracking provided. Some lower-cost services carry limited tracking or no tracking at all. Where that is the case it is identified at checkout. We recommend choosing a fully tracked service for higher-value orders.
Shipping costs
Shipping costs are calculated at checkout based on package weight and dimensions, the service selected, and the destination. Larger or heavier orders (for example sealed boxes or bulk orders) cost more to ship than a single card, and the exact rate is shown before you complete your purchase.
Delivery estimates
Any delivery time shown at checkout or in this policy is an estimate provided by the carrier, not a guarantee. Transit times vary by destination and are affected by weather, customs, peak periods and carrier disruption. We are not able to guarantee delivery by a specific date.
Shipping outside Canada
We ship to the United States and to other international destinations. Delivery times vary by destination and customs processing, and may be considerably longer during peak periods.
Orders shipped outside Canada may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the price of your order or your shipping cost. We have no control over these fees and cannot predict what they may be — please check with your local customs office if you have questions before ordering.
If a parcel is refused at customs or abandoned by the recipient, it is treated as a refused parcel under our Return, Refund and Cancellation Policy.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, the customer is responsible for the cost of reshipment.
Lost, delayed or stolen packages
Once a parcel has been accepted by the carrier, it is in the carrier's hands.
- For fully tracked shipments: if tracking shows your package as lost, or it has not moved for an extended period, contact us at info@gen2cards.com and we will help investigate with the carrier.
- For shipments sent using a service with limited or no tracking: because these packages cannot be reliably traced, we are unable to confirm their location in transit and cannot accept responsibility for loss, theft or damage in transit. Please choose a fully tracked service if this matters to you.
- We are not responsible for parcels marked as delivered by the carrier but reported as not received. We will assist you in filing a claim with the carrier where the service used allows it.
Questions
If you have any questions about shipping, contact us at info@gen2cards.com.